Privacy Policy

This privacy policy outlines how Christine Lawless, Counselling and EFT (referred to as "we," "our," or "us") manages personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

1. Personal Information We Collect and Hold

We collect and hold personal information such as:

  • Names, contact details (e.g., email addresses, phone numbers)

  • Information relevant to the services you request (e.g., therapy or supervision session details)

2. How We Collect and Hold Information

We collect personal information through:

  • Direct communication (e.g., phone, email, in-person, or online consultations)

  • Online forms on our website

  • Third-party payment providers (if applicable)

We store information securely to prevent unauthorised access, and we ensure it is protected through encryption.

3. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect and use personal information to:

  • Provide counselling, EFT, mentoring and supervision services

  • Communicate with you regarding appointments or services

  • Process payments and invoices

  • Comply with legal obligations (e.g., record-keeping)

  • We will not use an individual’s personal information for direct marketing purposes unless we are permitted to do so under the Privacy Act.

We may disclose personal information to:

  • Third-party service providers (e.g., payment processors) who are also required to abide by the Privacy Act.

  • Other than for administration or any of the above purposes, we will not use or disclose your personal information without your consent. Some permitted exceptions to this apply, including where we are legally required to disclose, or disclosure is required to protect the personal safety of any individual or the public.

4. Access and Correction of Personal Information

You have the right to access your personal information and request corrections. To do so, please contact us at christinelawless5@gmail.com. We will take reasonable steps to provide you with access or make the necessary corrections.

5. Complaints About Breaches of Privacy

If you believe we have breached the APPs or a related code, you can submit a complaint by contacting us at christinelawless5@gmail.com. We will investigate your complaint and respond within a reasonable timeframe.

6. Overseas and Australian Disclosure of Personal Information

We do not disclose personal information to any individual or organisation outside Australia. If we transfer personal information to an overseas person or organisation, we will comply with the requirements of the Privacy Act that relate to overseas disclosures.